Returns/Exchange
At Get-itug, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items you have purchased. This Returns & Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased on Get-itug. It also sets out when we will not accept returns or issue refunds.
1. Return period and conditions for acceptance of returns
Subject to the rules set out in this Returns & Refunds Policy, Get-itug offers returns for most items within 24 of delivery.
We do not accept returns, for any reason whatsoever, after the returns period has lapsed. You may return items purchased on Get-itug within the returns period, for the reasons listed below: –
- Item stopped working well after usage
- Item received is broken or defective
- Item received with missing parts or accessories
- Item received is used or expired
- Wrong item / color / size / model
2. Refunds
If we accept your return, we you shall receive your refund with a -20%.
If you order but do not receive an item, we aim to refund you the purchase price with in a 24hrs period.
For incorrect, defective, or damaged items, you shall receive your preferred choice after returning the product, once your return is processed.
If the return is not the result of Get-itug error (i.e. you damaged the product/ mis-handled it/ wrongly used) you will not receive any refund.
The refund request form shall state which payment method(s) for receipt of refunds are available to you.
3. Rejected return and refund requests and forfeiture
All items are inspected on return to verify the return reasons provided. If your return request is not approved by Get-itug, you shall not receive any refund of the purchase price, and we will make 2 attempts to redeliver within 2 business days.
If both re-delivery attempts are unsuccessful, we will immediately notify you that we will hold the item for a further 15 days from the date of the initial notification. Our notification will include details about pick up location and opening hours.
If you do not collect the item within the required period, you shall forfeit the item i.e. the item shall become Get-itug’s property and Get-itug may dispose of it in any manner that it determines appropriate e.g. by sale, charitable donation, recycling or destruction.
Our Address
Bweyogerere, Kampala, (U)
Support: +256 767 678988
Email: info@get-itug.shop
Opening Hours
Monday to Friday: 8:30AM – 5:30PM
Saturday: 9:30AM – 3:30PM
Sunday Closed